Shipping policy
SHIPPING PRICE & PROCESSING TIME
Processing time is 1-5 business days. Processing time does not include shipping time. We do our best to get orders to you as quickly as possible!
If you have multiple items in one order, you may receive multiple tracking numbers for your order. We try to ship items together in one box, but also want to ensure you receive your order as quickly as possible.
SHIPPING COSTS
US standard shipping: $4.99
DELIVERY TIMES
Our delivery times are estimates and stated in business days.
- Estimated dates are not guaranteed delivery dates.
- Business days do not include weekends or holidays.
DELIVERY ADDRESS
Please ensure that the shipping address is accurate prior to checkout. Lenae Designs is not responsible for undeliverable/returned packages due to the incorrect address being provided by the customer.
FAILED DELIVERY/RETURN TO SENDER
If a package is returned to Lenae Designs due to incorrect information provided by the customer, it will be the customer's responsibility to provide an updated address and cover the cost of re-shipping the order. Any refund issued for a returned/undeliverable order will have shipping cost deducted.
DAMAGES
Please contact us via the contact form if your item arrives damaged.
PLEASE NOTE:
Lenae Designs is not responsible for:
- Stolen packages after delivery
- PO Box Issues
- Wrong address provided by customer
If you have any questions about your order before or after checkout, please email lenaedesigns1@gmail.com.